I am having trouble making a donation. What do I do?

Last Updated: Dec 08, 2016 11:21AM EST

In order for GlobalGiving to protect the donations made on our site, we have strong security measures in place to guard against fraudulent transactions. Here are some common reasons that we might not have been able to process your donation:

  • The billing address you entered does not match the billing address associated with your credit card.
  • The security code entered does not match the one on your card.
  • The expiration date entered has either passed or does not match what your bank has on record.
  • Your bank has declined the charge.

Unfortunately, we are not able to reattempt a transaction once it has been declined. We encourage you to submit your donation again, double-checking that your zip code, billing address, and credit card details are correct.

You can also try making your donation using an alternative payment method like PayPal.



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